“What can The Vaughan Practice do for me?”
Social Business practices allows Fortune 500 businesses compete in the 21st century. Please call me at (816) 200-7356 or email me today so that I can better understand your concerns to increase effectiveness, profitability and revenue.
Social Business Collaboration:
- What if employees were no longer separated by cubicles, departments, or continents?
- What if “Can I get some help?” was always met with an immediate, “Yes”?
- What if everyone’s expertise, ideas, skills, knowledge and social networks could be brought to bear on every single company initiative?
Static Intranets, siloed document repositories, “File –> Save” and “reply all” are artifacts of another era. Once you add social collaboration to your enterprise, customers report on average a 37% improvement in productivity.
Sales Enablement:
- What if your sales reps went into every deal backed up by an army of experts and advice?
- What if, at any time, they could call up competitive analysis, the latest product updates, and powerful customer statistics — all from their favorite mobile device?
- And what if the information your reps need to close deals could find them?
With the Vaughan Practice, your sales reps spend time selling, not searching for answers. In fact, Social collaboration customers report on average that their sales reps spent 1/3 less time finding answers and expertise. The effectiveness of their sales teams increased by 32%.
Customer Support Communities:
- What if your best customer support came from your customers?
- What if crowdsourcing answers is the answer to better customer service?
- What if a search for help returned relevant content and expertise — every time?
Designing and building powerful communities harnesses your customers’ product enthusiasm, experiences, and questions into a rich support community that serves as an extension of your service team. You get the benefit of customers answering service questions and an ever-expanding, easily searchable knowledge base. Jive customers report, on average, a 28% reduction in support calls, 33% increased customer satisfaction, and 34% more product feedback.
Social Business practices allows Fortune 500 businesses compete in the 21st century. Please call me at (816) 200-7356 or email me today so that I can better understand your concerns to increase effectiveness, profitability and revenue.
